Shipping Policy

Due to the current situations regarding COVID-19, there may be some delay on the processing and shipping of online orders.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. 

• Shipping time: This refers to the time it takes for items to be shipped
from our store to the destination. After processing and leaving the
warehouse, items usually take between 3 and 7 days to arrive at their
destination but can take longer from time to time.

Returns and exchanges:

Our return policy lasts for 30 days. Please let us know within 30 days of purchase and we'll try our best to fix whatever was broken and make it beautiful. If you have issues and need to cancel/return/exchange your item(s), send us an email at beyou@brokenbeyoutiful.com. We will do our best to respond and accommodate reasonable requests in a timely fashion.

To be eligible to exchange your item(s) they must be unused and in the same condition that you received them. You are responsible for paying the return shipping costs unless the item you received was defective or damaged. Depending on where you live, the time it may take for your exchanged item to reach you will vary.